DFC will be in its 8th overall year supporting the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and Insurance Oversight (CCIIO) with the award of another option year. CCIIO oversees the operation of the Federal Health Insurance Exchange, or Marketplace, which helps more than 8 million Americans access affordable, quality health […]

DFC is continuing to positively impact the Veteran experience through our partnership in a new contract supporting the Department of Veterans Affairs (VA) Office of Information and Technology’s (OIT) customer service improvement efforts. In support of OIT, DFC is developing customer satisfaction surveys to identify whether new and existing IT services and products meet the […]

DFC was awarded option years on two important contracts supporting the Department of Housing and Urban Development (HUD). The Housing Choice Voucher (HCV) and Integrated Public Housing Database (IPHD) programs help provide decent and safe housing options to low-income families, disabled individuals and the elderly. DFC provides various support services, including business process re-engineering, data […]

Duty First Consulting was awarded a new contract to support the Medicare Ombudsman Group within the Centers for Medicare & Medicaid Services (CMS). The Medicare Ombudsman Group’s mission is to receive complaints, grievances and inquiries related to Medicare; provide CMS with guidance to identify and resolve issues; and to assess the impact of Medicare policy […]

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