All federal government agencies must run their acquisition processes in accordance with guidelines established by the Office of Management and Budget (OMB). OMB mandates that agencies provide an annual statement that they have in place adequate internal controls over these processes, and to that end it has published guidelines for assessing the adequacy of those…
The Health Insurance Marketplace was established under the Affordable Care Act to increase access to affordable, comprehensive health insurance. Since 2012, DFC has provided operational support to the Centers for Medicare & Medicaid Services related to the implementation of the Health Insurance Marketplace, including the facilitation of data quality assurance and process improvement activities, management…
The Office of Workforce Management and Consulting oversees the Medical Support Assistant (MSA) workforce at VA medical centers and clinics. MSAs play a critical role in scheduling appointments for Veterans and providing them with customer service in clinics and hospitals, and as such they are largely responsible for Veteran satisfaction because they are the first…
The IT Workforce Development Office (ITWD) of OI&T is responsible for providing career development learning activities to VA’s OI&T workforce. OI&T employees perform critical tasks and solve complex problems in an environment often characterized by a fast pace, uncertainty, and competing priorities. A vital element in an IT specialist’s career development is the completion of…
DFC provides process improvement, training, change management, and program management office support to help ensure that Veterans, their spouses, and survivors receive their claims more quickly.
The work of ISDV is to ensure that families who receive financial assistance from the federal government live in safe and decent housing. To accomplish this goal, the division oversees physical inspections of units in which such families will be housed. ISDV was mandated by Congress in 2016 to institute a new inspection process for…