The Health Insurance Marketplace was established under the Affordable Care Act to increase access to affordable, comprehensive health insurance. Since 2012, DFC has provided operational support to the Centers for Medicare & Medicaid Services related to the implementation of the Health Insurance Marketplace, including the facilitation of data quality assurance and process improvement activities, management…
All federal government agencies must run their acquisition processes in accordance with guidelines established by the Office of Management and Budget (OMB). OMB mandates that agencies provide an annual statement that they have in place adequate internal controls over these processes, and to that end it has published guidelines for assessing the adequacy of those…
The Office of Workforce Management and Consulting oversees the Medical Support Assistant (MSA) workforce at VA medical centers and clinics. MSAs play a critical role in scheduling appointments for Veterans and providing them with customer service in clinics and hospitals, and as such they are largely responsible for Veteran satisfaction because they are the first…
The IT Workforce Development Office (ITWD) of OI&T is responsible for providing career development learning activities to VA’s OI&T workforce. OI&T employees perform critical tasks and solve complex problems in an environment often characterized by a fast pace, uncertainty, and competing priorities. A vital element in an IT specialist’s career development is the completion of…
DFC provides process improvement, training, change management, and program management office support to help ensure that Veterans, their spouses, and survivors receive their claims more quickly.
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For our most recent GIVE event, Duty First Consulting (DFC) teamed up with the Cloverleaf Equine Center, located in Clifton, Virginia. Cloverleaf provides a comprehensive therapeutic riding program for Veterans, Servicemembers, and others within the community. The DFC team proudly helped to paint fences and picnic tables at the center. Julia Health, a Senior Management…
Duty First Consulting (DFC) has been awarded two contracts to support the Department of Veterans Affairs (VA) Veterans Benefits Administration (VBA) in improving benefits delivery to Veterans and their families. VA is facing the prospect of a significant increase in disability compensation claims due to legislation increasing benefits eligibility for Veterans exposed to toxic substances.…
The Centers Medicare & Medicaid Services (CMS) awarded Duty First Consulting (DFC) with a new 5-year contract to continue DFC’s support of Marketplace operations and stakeholder engagement focused on agents and brokers, the Direct Enrollment program and other key Marketplace initiatives. This new contract marks another milestone in DFC’s more than 10 years of contract…