Duty First Consulting was awarded a new contract to continue supporting the Medicare Ombudsman Group within the Centers for Medicare & Medicaid Services (CMS) Offices of Hearings & Inquiries. The Medicare Ombudsman Group’s mission is to enhance beneficiary services and access to information by working with other CMS components and policy experts to identify and…
With the award of the Marketplace Operations, Communications, and Quality Assurance Support contract, DFC will continue its long-time support of the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and Insurance Oversight (CCIIO). This award marks 10 years of DFC’s support of CCIIO in its work to implement the many reforms of…
During this holiday season of GIVE-ing, DFC continued its annual tradition of “adopting” a military family in support of Operation Help a Hero’s Operation Christmas Spirit 2019. Operation Help a Hero is an all-volunteer organization that supports military units and families as they prepare for separation, endure the challenges of deployment, and transition back to the US…
It doesn’t quite feel like a decade, but this fall marked the tenth anniversary of our business operations. We are excited to celebrate this milestone both within our organization and with our clients and business partners. When we began DFC in late 2009, we were both nervous and optimistic about creating a company that could…
DFC will be in its 8th overall year supporting the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and Insurance Oversight (CCIIO) with the award of another option year. CCIIO oversees the operation of the Federal Health Insurance Exchange, or Marketplace, which helps more than 8 million Americans access affordable, quality health…
DFC is continuing to positively impact the Veteran experience through our partnership in a new contract supporting the Department of Veterans Affairs (VA) Office of Information and Technology’s (OIT) customer service improvement efforts. In support of OIT, DFC is developing customer satisfaction surveys to identify whether new and existing IT services and products meet the…
DFC was awarded option years on two important contracts supporting the Department of Housing and Urban Development (HUD). The Housing Choice Voucher (HCV) and Integrated Public Housing Database (IPHD) programs help provide decent and safe housing options to low-income families, disabled individuals and the elderly. DFC provides various support services, including business process re-engineering, data…
Duty First Consulting (DFC) walked, ran and jogged into the summer season by logging nearly 2,000 total miles for charity. Now in its third year, this summer challenge sees which go-getting DFC staffers can earn the most miles running or walking using the Charity Miles smartphone application. The Charity Miles app tracks each mile logged…
Duty First Consulting was awarded a new contract to support the Medicare Ombudsman Group within the Centers for Medicare & Medicaid Services (CMS). The Medicare Ombudsman Group’s mission is to receive complaints, grievances and inquiries related to Medicare; provide CMS with guidance to identify and resolve issues; and to assess the impact of Medicare policy…
In the spirit of encouraging a well-rounded, healthy lifestyle for its employees, DFC has started a new program that will reimburse employees for a variety of wellness-related expenses. The reimbursement covers a wide variety of healthy activities – from gym memberships and fitness classes, to nutritional counseling or state park passes, and more. DFC will…